Refund and returns
We want you to be completely satisfied with your purchase from Cuppo! If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange, subject to the following conditions:
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Unused and in Original Packaging: The item must be unused, in its original packaging, and in the same condition as when you received it.
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Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, when requesting a refund or exchange.
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Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or damaged upon receipt.
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Refund Processing Time: Refunds will be processed within [insert number] business days of receiving the returned item.
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Exclusions: Certain items are not eligible for return or exchange, including [insert any exclusions].
To initiate a return or exchange, please contact our customer service team at [insert contact information]. We will provide you with further instructions and assist you with the process.